In this course we discuss the importance of delivering a consistence customer sales experience as it relates to gaining lifetime customers. We identify the common areas of inconsistency (people, process, language, inspection reports, proposals and pricing), how to identify those issues within your company and how to put together a plan of action to provide your customers with more consistency, regardless of which technician shows up at their home. 1.0 C&L CSIA CEU. 1.0 NFI Elective CEU
