Think You Have Phone Skills? Let’s See…

In this course we will review basic phone statistics and etiquette then dive into specific phone skill areas such as: Handling unhappy customers, selling on the phone, setting the appointment, making follow up calls, leaving effective voice mails and making forward schedule/warranty reminder calls. CSIA CEUs: 0.75 C&L and 0.75 Business, NFI CEUs: 1.5 Elective
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